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Privacy Policy

1. Introduction

AdoxERP ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our ERP platform, particularly in compliance with Saudi Arabia's Personal Data Protection Law (PDPL).

2. Data Residency & Sovereignty

In accordance with the regulations of the Kingdom of Saudi Arabia, AdoxERP ensures that all sensitive business data and personal information processed through our cloud infrastructure are stored within secure data centers located in Saudi Arabia. We prioritize data residency to ensure full compliance with national security and privacy standards.

3. Information We Collect

We may collect information in several ways:

  • Personal Data: Name, email address, phone number, and professional details provided during registration or consultation.
  • Business Data: Financial records, inventory details, employee information, and other operations data processed through the ERP.
  • Usage Data: Information about how you use our platform, including IP addresses, browser types, and access times.

4. How We Use Your Information

We use the collected information for various purposes:

  • To provide and maintain our Service.
  • To comply with legal obligations, including ZATCA e-invoicing requirements.
  • To process transactions and manage customer accounts.
  • To provide customer support and technical assistance.
  • To improve and optimize our platform through AI-driven insights.

5. Data Sharing & Disclosure

We do not sell your personal data. We may share information only with:

  • Government Authorities: When required for regulatory compliance (e.g., ZATCA audits).
  • Service Providers: Third-party partners who help us run our platform (e.g., cloud hosting in KSA).

6. Security

We implement bank-level encryption, multi-factor authentication (MFA), and secure access controls to protect your data. However, no method of transmission over the Internet is 100% secure.

7. Contact Us

If you have any questions about this Privacy Policy or our data protection practices in Saudi Arabia, please contact us at privacy@adoxerp.com.