Sale returns
Process returned goods and issue credit notes in AdoxERP.
When a customer returns goods, you create a sale return (credit note) to reverse the original transaction.
Creating a sale return
- Go to Sales > Sale Return in the sidebar
- Click + Add
- Select the original sale invoice
- Choose items being returned and enter return quantities
- Add a return reason
- Confirm the return
This generates a credit note, adjusts inventory stock, and updates the customer's outstanding balance.
Return statuses
| Status | Meaning |
|---|---|
| Draft | Not yet confirmed |
| Confirmed | Processed — stock adjusted, credit issued |
| Cancelled | Voided |